Technical Support
Get help with technical issues, troubleshooting, and platform optimization. Follow our guides to resolve common problems quickly.
Common Issues & Solutions
Login Problems
Can't access your account or having authentication issues
Try these solutions:
- Check that you're using the correct email address
- Reset your password using the 'Forgot Password' link
- Clear your browser cache and cookies
- Try using an incognito/private browsing window
- Ensure your browser is up to date
File Upload Issues
Problems uploading resources or documents
Try these solutions:
- Check file size (maximum 100MB per file)
- Verify file format is supported
- Ensure stable internet connection
- Try uploading from a different browser
- Disable browser extensions temporarily
Page Loading Problems
Slow loading or pages not displaying correctly
Try these solutions:
- Refresh the page (Ctrl+F5 or Cmd+Shift+R)
- Clear browser cache and cookies
- Check your internet connection
- Try accessing from a different browser
- Disable ad blockers for this site
Community Access Issues
Can't join communities or access community features
Try these solutions:
- Verify your account is fully activated
- Check if the community requires approval
- Ensure you meet any membership requirements
- Try refreshing your community memberships
- Contact the community administrator
Browser Compatibility
Chrome
Version 90+
Recommended- • Full feature support
- • Optimal performance
- • Best file upload experience
Firefox
Version 88+
Recommended- • Full feature support
- • Good performance
- • Reliable messaging
Safari
Version 14+
Recommended- • Full feature support
- • Good performance
- • iOS compatibility
Edge
Version 90+
Recommended- • Full feature support
- • Good performance
- • Windows integration
System Requirements
Internet Connection
- Broadband connection recommended (1 Mbps minimum)
- Stable connection for file uploads
- 5 Mbps+ for video conferences
- Low latency for real-time features
Device Requirements
- Desktop: 4GB RAM minimum, 8GB recommended
- Mobile: iOS 12+ or Android 8+
- Screen resolution: 1024x768 minimum
- JavaScript enabled in browser
Security Settings
- Allow cookies from integrate-pasifika.org
- Enable JavaScript
- Allow file downloads
- Pop-up blocker exceptions may be needed
Step-by-Step Troubleshooting
11. Clear Browser Data
Clear cache, cookies, and browsing data
- 1Press Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
- 2Select 'All time' as the time range
- 3Check 'Cookies and other site data' and 'Cached images and files'
- 4Click 'Clear data' and restart your browser
22. Disable Extensions
Temporarily disable browser extensions
- 1Open browser settings/preferences
- 2Navigate to Extensions or Add-ons
- 3Disable all extensions temporarily
- 4Try accessing the platform again
33. Check Network Connection
Verify your internet connection
- 1Test internet speed using a speed test tool
- 2Try accessing other websites
- 3Restart your router/modem
- 4Contact your ISP if problems persist
44. Try Different Browser
Test with an alternative browser
- 1Install a different browser (Chrome, Firefox, Safari, Edge)
- 2Try accessing the platform
- 3If it works, the issue is browser-specific
- 4Update your original browser to the latest version
Mobile Device Support
iOS Devices
- iOS 12.0 or later
- Safari browser recommended
- Chrome and Firefox supported
- Full feature access available
Android Devices
- Android 8.0 or later
- Chrome browser recommended
- Firefox and Edge supported
- Responsive design optimized